As members of the following regulatory bodies we are qualified and competent to deal with your property.

Regulation of our industry is something we feel very strongly about which is why we have been active in trying to persuade the government to make it compulsory. We feel that vendors, landlords and tenants deserve to know that they’re dealing with an agent who is properly regulated, insured and qualified. There should be no option for agents to avoid any such regulation.

The National Association of Estate Agents (NAEA)

NAEA is the UK’s leading professional body for estate agents. Its main functions include regulating, guiding and assisting estate agents across a wide range of disciplines. It also works to make the housing market safer and easier to use and understand when you are buying a home or selling your property.

As a member of NAEA it means:

  • We have Professional Indemnity Insurance
  • We are experienced and qualified
  • We undertake regular training and sit exams
  • We can give you up-to-date advice and guidance
  • We voluntarily follow the Conduct and Membership Rules laid out by the National Federation of Property Professionals (NFoPP). We we can face fines and being struck off for failure to comply with these rules
  • We have a complaints procedure in place and you have access to an independent redress scheme.

The Association of Residential Estate Agents (ARLA)

ARLA is the UK’s foremost professional body for letting agents. As a member it means::

  • We are experienced and professionally trained
  • We understand and comply with complex legislative changes and best practice
  • We are backed up by NFoPP Client Money Protection Scheme (CMP)
  • Our accounts are independently inspected annually and accountants’ reports submitted to ARLA
  • We have Professional Indemnity Insurance
  • We attend regular training to keep skills and experience up-to-date
  • We must comply with ARLA’s professional standards

The Property Ombudsman (TPO)

The TPO scheme has been providing consumers and property agents with an alternative dispute resolution service for 25 years and provides consumers with a free, impartial and independent alternative dispute resolution service. The Scheme is open to all estate agents with a principal, director or partner who is a member of the National Association of Estate Agents (NAEA) or Royal Institution of Chartered Surveyors (RICS).

Bear in mind that if an agent cannot offer redress, then it cannot legally trade.

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